Refund & Return Policy

Gabby’s Beauty Lab
Effective Date: October 26, 2026

1. General Policy

At Gabby’s Beauty Lab, we prioritize product quality, customer satisfaction, and transparent purchasing conditions.

Due to the personal-use and hygienic nature of skincare, cosmetics, and beauty products, all sales are final, except for eligible defective products and remedies required by applicable law.

We do not accept returns or refunds for:

  • Change of mind or personal preference

  • Incorrect shade, color, or product selection

  • Unwanted products

  • Products that do not meet individual expectations

  • Buyer’s remorse

We do not offer product exchanges, except where required by applicable law.

2. Final Sale Products

The following products are considered final sale unless defective or otherwise eligible for a legally required remedy:

  • Skincare and cosmetic products

  • Makeup and beauty accessories

  • Mystery Boxes

  • Promotional bundles

  • Clearance and discounted merchandise

  • Limited-edition products

  • Preorders and special-order products

3. Defective Product Returns

We only accept discretionary returns for products confirmed to be defective.

If you receive a defective product, please contact our customer support team within 24 hours of delivery whenever possible.

To submit a return request, please provide:

  • Your order number

  • A description of the defect

  • Clear photographs showing the issue

  • Any additional information requested to verify the claim

All return requests are subject to review and approval.

If approved, customers will receive return instructions and a prepaid shipping label by email.

This reporting request does not limit rights or remedies provided by applicable law.

4. Five-Day Return Shipping Requirement

Once a defective product return has been approved, customers must ship the authorized return package within 5 calendar days of receiving the return authorization email.

  • The return shipping label will be sent directly to the customer’s email address.

  • Customers must download and print the provided shipping label.

  • The prepaid return label is provided free of charge.

  • Customers must securely package the product and attach the printed label.

  • The package must be handed over to the designated shipping carrier within the 5-day period.

Returns shipped after the 5-day deadline may be declined unless an extension has been approved or applicable law requires otherwise.

Customers are encouraged to retain their shipping receipt and tracking information.

5. Return Shipping Costs

Gabby’s Beauty Lab covers the cost of return shipping for approved defective product returns.

Customers will not be charged for the prepaid return shipping label.

We are not responsible for shipping expenses incurred when customers use an unauthorized shipping method without prior approval, except where reimbursement is required by law.

6. No Exchanges Policy

Gabby’s Beauty Lab does not offer product exchanges.

We do not exchange products for different:

  • Shades or colors

  • Sizes or variations

  • Brands or product types

  • Personal preferences

If a defective product return is approved, the applicable resolution will generally be a refund rather than an exchange.

This policy does not restrict replacement or other remedies required by applicable consumer protection laws.

7. Refund Eligibility and Processing

Once an authorized defective product return is received, our team will inspect the returned merchandise.

If the return meets our eligibility requirements, a refund will be approved and issued to the original payment method.

Approved refunds typically take 5–7 business days to appear in the customer’s account after the refund has been issued. Processing times may vary depending on the customer’s bank, credit card provider, or financial institution.

Weekends and federal holidays are not considered business days.

Gabby’s Beauty Lab is not responsible for additional processing delays caused by financial institutions.

We reserve the right to deny discretionary refund requests involving products that do not meet the stated defective-return requirements.

This does not affect any refund or other remedy required by applicable law.

8. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact our customer support team promptly, preferably within 24 hours of delivery.

Provide your order number, a description of the issue, and supporting photographs where appropriate.

We will investigate the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

These issues will be handled separately from discretionary defective-product returns where necessary.

9. Mystery Box Subscriptions

Mystery Boxes contain curated selections of beauty products.

  • Product selection may vary monthly.

  • Specific brands, shades, colors, and products are not guaranteed unless expressly stated.

  • Products may differ from promotional photographs.

  • Customers may receive products similar to those included in previous boxes.

  • Subscription charges renew automatically according to the billing terms accepted at enrollment.

Mystery Box purchases are final sale once processed, except for confirmed defects or other circumstances requiring a remedy under applicable law.

Customers may cancel future subscription renewals using the cancellation method provided during enrollment.

10. Preorders and Special Orders

Preorders and special orders are generally final sale and may be subject to additional cancellation conditions disclosed before purchase.

If we are unable to fulfill an order, or if a delay triggers cancellation rights under applicable law, customers will receive the required cancellation or refund options.

11. Unauthorized Returns

All discretionary returns require prior authorization from Gabby’s Beauty Lab.

Packages returned without authorization may be refused or may not qualify for a refund.

This requirement does not restrict legally required remedies.

12. Order Cancellations

Orders may enter processing shortly after purchase.

Cancellation requests must be submitted as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or shipment.

Any legally required cancellation or refund rights remain unaffected.

13. Contact Us

For defective product claims, return authorizations, or refund inquiries, please contact Gabby’s Beauty Lab through our official website.

GBL
Operated by Gabbys Beauty Lab Co.
Website: https://gabbysbeautylab.com
Email: info@gabbybeautylab.com

 

Please include your order number and a detailed explanation of your request.


By placing an order with Gabby’s Beauty Lab, customers acknowledge that they have reviewed our Refund & Return Policy. Nothing in this policy waives or limits rights that cannot legally be excluded.

 

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